To provide competitive products and services conforming to customer needs and expectations first time, on time, every time.
To enhance the company's ability to consistently meet our customer's needs, by improving organizational and team effectiveness.
Quality is judged by the customer. The quality process must lead to services that contribute value, aim at zero-defect levels, and lead to the highest levels of customer satisfaction.
CUSTOMER COMPLAINTS REDUCTION
We meet customer expectations by:
1- Understanding the needs of our customers.
2- Anticipating and working towards the future needs of our customers.
3- Constantly improving our processes to prevent errors from occurring.
4- Attracting, training and retaining qualified staff.